What is the I’m Not A Robot function?
In order to prevent SPAM on our website, we have integrated the new Google reCaptcha tool into our website forms and registrations. To activate this, simply click on the checkbox to the left of [...]
How do I add a treatment onto my existing booking?
Simply contact us on our telephone number, or email to admin@urbanbeauty.co.za, and we will add the additional treatment to your order, and book the allocated or available time for you. *Please [...]
Do I lose my money if I do a late cancellation?
There may be a cancellation fee applied to your account should you request to cancel your appointment within less than 24 hours of the booked time. *Kindly note that “No-Shows” may [...]
How long before the time do I have to cancel my booking?
Cancellations made within less than 24 hours of the booked time may be subject to a cancellation fee. You may need to contact us if this is the case, and we will do our best to assist you.
How long before the time do I have to book?
We try our best to accommodate everyone and their busy schedules, and therefore, you can book as urgently as you need to. However, we do ask to book at least one hour in advanced to avoid [...]
How can I make a group booking?
Doing a group booking takes a few additional steps but is pretty simple once you understand how our new online bookings work. To book a group, each booking per member must be done individually, [...]
How do I change my appointment?
To change your booked appointment time, simply email admin@urbanbeauty.co.za and we will adjust the reserved time to one that is more convenient for you. *Kindly note that your preferred time may [...]
How do I get a refund if I cancel my booking?
Should a booking be cancelled within a reasonable period (i.e. not less than 24hrs prior to the booked time), we will do our best to process your refund as quickly as possible. *Please note that [...]
How do I cancel a booking?
To cancel a booking, simply go to MY ACCOUNT on the drop-down menu for Beauty & Nail Bar, scroll down to the Order you wish to cancel, and click the SEND CANCEL REQUEST button. Once we [...]
